Fall Sale - UP TO 40% OFF

WELCOME TO ROBIN MAREN & CO.

Shipping policy


Contact Information

Store Name: Robin Maren & Co.
Company: Joepcoupe
Address: Ipperhoeve 50, 5254 JA Haarsteeg, the Netherlands
Chamber of Commerce (KvK): 75179636
VAT Number: NL002427079B83
Email: info@robinmarenco.com
Phone: +19204397389

Customer Service Hours:
Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 10:00 AM to 5:00 PM
(Central Time, US)

We aim to respond to your inquiry within 24 hours.
Contact us here: Contact Page

Important Information

  • Order deadline: 2:00 PM CT

  • Processing time: 1 to 2 business days (Monday to Friday, excluding weekends)

  • Delivery time: 5 to 10 business days (Monday to Friday, excluding weekends)

  • Free shipping on all US orders

  • Ships from: our international fulfillment partner

Delivery Information

All orders ship from our international fulfillment partner. After you place your order, you will receive a confirmation email letting you know we have received it. Orders are processed within 1 to 2 business days (Monday to Friday, excluding weekends).

If you order before 2:00 PM CT, we start processing your order the same day. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details. You can expect delivery within 5 to 10 business days (Monday to Friday, excluding weekends).

Delivery Delays

If your order has not arrived within the estimated delivery time, please allow an additional 3 business days before contacting us. If it still has not arrived after that, please email us at info@robinmarenco.com with your order number and we will look into it promptly.

Cancellations

To cancel an order, please contact us at info@robinmarenco.com as soon as possible. Once an order has been processed and dispatched, it can no longer be canceled. You can still return it under our Return Policy.

Damaged or Incorrect Orders

If you received a damaged or incorrect item, please take clear photos and send them to info@robinmarenco.com together with your order number. We will resolve the issue as quickly as possible and sincerely apologize for the inconvenience.